Why Partner With QASource For Salesforce Testing?

QASource has a team of Salesforce testing experts who have deep domain experience and proven testing skills with vendor-agnostic resources. Our custom-tailored testing approach will help you with the following:

QA
Processes

QA Processes
  • Testing process across different cloud environments
  • Agile Salesforce testing process
  • Salesforce manual testing approach inclined to business needs
  • Data migration testing strategy and roadmap
  • Well-defined QA processes to evaluate test coverage
  • Knowledge base of Salesforce testing best practices

Salesforce
Expertise

Salesforce Expertise
  • Functional and automation testing experts
  • 300+ years of collective experience
  • AI expertise in Salesforce Einstein
  • Domain expertise to perform Salesforce test automation
  • Available skill-sets for Salesforce testing tools and technologies
  • Exposure to the Salesforce automation tools available in market
  • Perform Salesforce unit tests with Apex

Complete
Transparency

Complete Transparency
  • Transparency in using tools like JIRA and TestRail
  • Clear visibility for client to keep track on project goals
  • Solutions for end-to-end testing approaches
  • Share out-of-the-box ideas with stakeholders to add values

Agile
Methodology

Agile Methodology
  • Close coordination with developers and business experts
  • Thorough root cause analysis to identify early defects
  • 200+ successful releases
  • Flexibility to make changes during the development process
  • Guaranteed timely delivery with dedicated success managers

Security
Paradigm

Security Paradigm
  • Resolve core security challenges with role-based testing
  • Secured overall IT management and governance
  • Stringent process for user and data security

Why Salesforce Testing?

Salesforce has many out-of-the-box features that are often customized based on your specific business needs. These customizations may surface regressions with core Salesforce features and impact the overall quality of the customization. Salesforce application testing with QASource helps test periodic business changes and identify how well your customized features are working so you can be more confident in the end result.

Salesforce CRM Testing

  • Provides more stability for customizations
  • Minimizes business risks with testing customizations
  • Ensures functionality is intact with internal or external environment integration testing
  • Increases test coverage with end-to-end testing
  • Enable permissions and access to be validated through testing roles and profiles
  • Validates third party APIs that are integrated with Salesforce to meet business requirements
  • Tests quote contents for correct product pricing
  • Ensures high quality test accuracy and early defect identification
  • Better utilizes resources for 24×7 customer services
  • Validates case management workflows designed for customer services
  • Thoroughly tests business contracts for billing

Salesforce SMEs

Our Salesforce testing team has over 100 subject matter experts (SMEs) with over 300+ years of collective experience testing Salesforce applications.

QASource's Salesforce testing services team has built in-test repositories and test accelerators for both manual test cases and automated test scripts, with well-defined test data management and robust test automation framework.

Salesforce SMEs

Modules & Key Focus Areas

  • Accounts (Group Account Management)
  • Lead (Lead & Partner Management)
  • Campaigns (Campaign Management)
  • Contacts (Contact Management)
  • Documents (Proposals & Workflows)
  • Opportunity (Opportunity Management)
  • Reports (Reports & Dashboards)

3rd Party Products Integration Testing

  • Content Management
  • Oracle Apps
  • Marketing Tools

QASource Value Add

  • Web Services Validators (WSV) for API Level Integration Testing
  • Test Automation Ready To Deploy Framework
  • 100+ Salesforce SME's

QASource Testing Services

  • Configuration Testing
  • Integration Testing
  • Functional Testing
  • End-to-End Automation Testing
  • Performance Testing

QASource has a Salesforce customer success team who is well trained in handling customer issues specific to Salesforce QA and providing swift, reliable resolutions. Our customer success team maintains a knowledge center (FAQs, knowledge articles and solutions) that you can access to resolve frequent and known issues.

Salesforce Testing Services

QASource offers a variety of Salesforce testing services, from functional testing to automation and API testing. We also offer on-demand Salesforce QA testing services for specific modules based on your needs. Our Salesforce testing experts are equipped to carry out testing assignments for both Classic and Lightning with speed and efficiency.

Our wide range of testing services cover all standard Salesforce modules including accounts, leads, campaigns, contacts, opportunity and reports.

Major Salesforce Testing Services Offered:
  • Functional Testing

    Functional Testing
    API Testing
    End-to End Testing
    Performance Testing
    Integration Testing
    Security Testing
    Usability Testing
    Database testing
  • Automation Testing

    Automation Testing
    Test Framework Development
    API Automation
    Test Executions and Reporting
    Automated Regression Testing
    Cross-browser Testing
  • Sales and Service Cloud Testing

    Sales and Service Cloud Testing

    Test different marketing and lead creation tools and check quality of a cloud-based application across different cloud environments through integration, security and regression testing.

  • Salesforce AI Testing

    Salesforce AI Testing

    Test Einstein capabilities to validate leads and their assignments, possible next best action for interaction, and recommendations for the best customer solutions. Testing fully automated case routing process with machine learning that filters cases to the right queue or agent.

  • Role/user Based Testing

    Role/user Based Testing

    Validate that users are able to perform the operations as per their assigned roles and permissions

  • Lightning Testing

    Lightning Testing

    Automated tests for custom components gives confidence that they work as designed. Lightning Testing Service(LTS) guides through broad testing coverage of a component’s expected behavior.

  • Production and Release Testing

    Production and Release Testing

    UAT and regression testing performed using automation test suites to ensure there are no defects and newly designed features are compatible with the existing ones.

Domain Expertise

Below are our areas of expertise with Salesforce applications:

Healthcare

Perform proper investigations for patient data and generate different reports to diagnose and provide meaningful analysis. Our testing professional work directly with healthcare professionals and gain knowledge for the healthcare paradigm.

Domain Expertise - Healthcare

Sales and Marketing

We have a team of domain experts that understand sales and marketing business needs, and work in sync with business and marketing professionals to test and implement the right solution.

Domain Expertise - Sales and Marketing

Professional Services

We are experts in the Service Cloud applications. Our team of testing experts work directly with professional services experts to help them with testing or maintaining customer accounts, contacts and reports in Salesforce.

Domain Expertise - Professional Services

Customer Support Services

We offer support services in maintaining customer cases, solutions, escalation workflows and knowledge bases.

Domain Expertise - Customer Support Services

Success Matrices

Following are the QASource success matrices:

  • Domains
  • Professional Services
  • Sales & Marketing
  • Service Alert
  • Customer Support
  • Healthcare
  • Functional
  • Automation
  • API
  • Apex unit Testing
  • UAT
  • Integration
  • Database
  • Test Case Management

Case Study: Migration from a Legacy CRM to Salesforce

Agile Salesforce Testing Process

Requirement Analysis

Get business requirements

Perform scope analysis

User Stories
Backlog Refinement

Assignment of User Stories

Test Plan

Prepare test plan

Identify risk and mitigation

Test Case Design

Business approval for test cases

Evaluate test cases coverage

Set-up & Executions

Create test data

Users and permission assignment

Smoke execution

Release
UAT Testing and Deployment

Test executions and report

Production deployment

Test Executions

Execute test cases

Defect reporting

Test cases update in JIRA

Release Report

Details of new features

Regression test suite execution

Submit Go/No Go report with build status

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