Salesforce Testing Services - Salesforce CRM Testing

Q: What are the benefits of outsourcing Salesforce testing services?

1. Access to skilled resources, enhancing your Salesforce applications' quality and reliability. 2. Saves costs and time, as the specialized provider can complete the testing process faster and more accurately. 3. Allows for better scalability, as providers have the resources and expertise to handle more complex testing scenarios. 4. Let's focus on core business activities while the specialized provider delivers an impartial and independent evaluation of your Salesforce applications.

QASource is an outstanding organization that partners with the client organization to understand the needs and provide the utmost quality resources to fill those needs. In addition, QASource is a 'walk-along' side-type company that understands how to engage with the client in a way that takes ownership for the client's success.

Randall T.
Global Director, Information and Technology Services (Consulting & Training) and Global Partners

Why Do You Need Salesforce Testing Services?

Salesforce offers powerful out-of-the-box features, but customizations tailored to your business can introduce risks. QASource’s Salesforce testing ensures that these customizations don’t compromise core functionality, helping you confidently manage changes and maintain a high-quality platform.

Salesforce CRM Testing

Ensure the stability of customization by verifying that custom features work seamlessly with core Salesforce functionalities.
Minimize business risks by identifying and addressing potential issues before they impact your operations.
Validate integrations to ensure smooth operation of internal and external environment connections.
Achieve comprehensive test coverage by testing every aspect of your Salesforce environment.
Secure access control by configuring roles, profiles, and permissions correctly.
Validate third-party APIs to ensure they meet business requirements and function properly.
Verify accurate quoting and pricing to avoid discrepancies in product pricing.
Detect defects early to reduce their impact on production and maintain high-quality standards.
Optimize resource utilization to maintain stability and support continuous service operations.

Salesforce SMEs

Our Salesforce testing team has over 100 subject matter experts (SMEs) with over 300+ years of collective experience testing Salesforce applications.

QASource's Salesforce testing services team has built in-test repositories and test accelerators for both manual test cases and automated test scripts, with well-defined test data management and robust test automation framework.

Modules & Key Focus Areas

Accounts (Group Account Management)
Lead (Lead & Partner Management)
Campaigns (Campaign Management)
Contacts (Contact Management)
Documents (Proposals & Workflows)
Opportunity (Opportunity Management)
Reports (Reports & Dashboards)

QASource Value Add

Web Services Validators (WSV) for
API Level Integration Testing
Test Automation Ready To
Deploy Framework
100+ Salesforce SME's

3rd Party Products Integration Testing

Content Management
Oracle Apps
Marketing Tools

QASource Testing Services

Configuration Testing
Integration Testing
Functional Testing
End-to-End Automation Testing
Performance Testing

QASource has a Salesforce customer success team that is well-trained in handling customer issues specific to Salesforce QA and providing swift, reliable resolutions. Our customer success team maintains a knowledge center (FAQs, knowledge articles, and solutions) that you can access to resolve frequent and known issues.

Traditional Salesforce Testing Services

Human-Centric Insight: Our seasoned testers bring deep Salesforce expertise to identify complex issues that automated tools might overlook.
Comprehensive Analysis: Manual testing simulates real-world user interactions, thoroughly exploring your Salesforce environment to uncover hidden vulnerabilities.
Customization: Our traditional testing is highly customizable, ensuring that every aspect of your Salesforce implementation is scrutinized to meet your specific requirements.
Ideal For: Complex Salesforce instances with intricate workflows, businesses requiring detailed documentation for compliance, and projects needing expert human oversight.

AI-Augmented Salesforce Testing Services

Automation with Intelligence: We leverage advanced AI algorithms to automate repetitive tasks, significantly speeding up the testing process and increasing accuracy.
Predictive Capabilities: AI-driven tools analyze historical data to predict potential vulnerabilities, allowing for early detection and mitigation of risks.
Scalability: Our AI-augmented testing can handle large volumes of tests, making it ideal for extensive Salesforce environments that require rapid iteration.
Ideal For: Large-scale Salesforce implementations, agile environments that need fast, iterative testing, and scenarios where quick issue detection and resolution are paramount.

Let Us Help You Choose the Right Strategy

Selecting the right testing approach can make all the difference. Whether you prefer the depth of traditional testing, the speed of AI, or a combination of both, our team is ready to tailor a solution that fits your business needs. Contact us today to discuss the best Salesforce QA services for your environment.

Explore Both Worlds

Our hybrid testing strategy combines the best of both traditional and AI-augmented testing for businesses looking to maximize efficiency and coverage. This approach ensures comprehensive security, high performance, and a seamless user experience across your Salesforce platform.

Traditional Testing Framework

Our Traditional Testing Framework is built on years of expertise and proven methodologies, ensuring comprehensive coverage and reliable results.

Manual Test Case Design: Develop detailed test cases tailored to your Salesforce environment, focusing on workflows, custom objects, and integrations.
Scenario-Based Testing: Simulate real-world user scenarios to identify potential issues that are noted to be evident in automated tests.
Exploratory Testing: Our experienced testers go beyond predefined scripts to explore and uncover hidden vulnerabilities within your Salesforce setup.
Regression Testing: Ensure that updates or changes to your Salesforce instance do not negatively impact existing functionality.
Compliance Testing: Verify that your Salesforce implementation meets all regulatory and compliance requirements, with detailed documentation for audit purposes.

AI-Augmented Testing Framework

Our AI-augmented testing framework leverages cutting-edge technology to enhance your Salesforce testing process's efficiency, accuracy, and coverage.

Automated Test Generation: Utilize AI to automatically generate test cases based on your Salesforce environment’s unique configurations and historical data.
Predictive Analysis: AI algorithms predict potential vulnerabilities and areas of concern, allowing proactive measures to be taken before issues arise.
Smart Regression Testing: AI identifies the most critical areas to test, optimizes regression testing efforts, and reduces the time required.
Continuous Monitoring: AI-driven tools continuously monitor your Salesforce environment for anomalies or performance issues, alerting you to potential problems in real-time.
Adaptive Learning: The AI system learns from past tests to improve accuracy and efficiency in future testing cycles, ensuring continuous improvement.

Framework Integration

Integrating our Salesforce testing frameworks into your existing workflows is seamless and is designed to enhance your development and deployment processes. Whether you opt for our traditional approach, AI-augmented testing, or a hybrid solution, we ensure that our frameworks align perfectly with your project needs and operational goals.

Comprehensive Salesforce QA Services by QASource

QASource provides a full spectrum of Salesforce testing services, including functional testing, automation, and API testing, tailored to your specific needs. Our Salesforce QA services team is experienced in working with both Classic and Lightning environments, ensuring comprehensive coverage across all standard Salesforce modules, including accounts, leads, campaigns, contacts, opportunities, and reports.

Key Salesforce QA Services We Offer

Functional Testing

API Testing: Validate API integrations for seamless data exchange.
End-to-End Testing: Comprehensive testing across your entire Salesforce environment.
Performance Testing: Assess and optimize the performance of your Salesforce platform.
Integration Testing: Ensure smooth integration with other systems and applications.
Security Testing: Protect your Salesforce data with robust security testing.
Usability Testing: Improve user experience with focused usability testing.
Database Testing: Ensure data integrity and performance within Salesforce.

Automation Testing

Test Framework Development: Build and implement customized testing frameworks.
API Automation: Automate API testing for efficiency and accuracy.
Test Executions and Reporting: Detailed execution of tests and comprehensive reporting.
Automated Regression Testing: Ensure new changes do not affect existing functionalities.
Cross-browser Testing: Verify compatibility across different browsers.

Salesforce AI Testing

Einstein Capabilities Testing: Verify the accuracy of lead assignments, next-best actions, and customer solution recommendations through Einstein AI.
Automated Case Routing: Ensure the correct assignment of cases to the appropriate queue or agent through the machine learning-driven case routing process.
Lightning Testing: Conduct automated tests for custom components to confirm that they function as intended. The Lightning Testing Service (LTS) facilitates comprehensive testing of a component's expected behavior.

Sales and Service Cloud Testing

Evaluate various marketing and lead creation tools and assess the performance of a cloud-based application across different cloud environments through integration, security, and regression testing.

Role/User-Based Testing

Confirm that users can carry out operations according to their assigned roles and permissions.

Production and Release Testing

Utilize automation test suites for UAT and regression testing to ensure the absence of defects and the compatibility of newly designed features with existing ones.

QA Processes

Cloud Compatibility: Comprehensive testing across different cloud environments
Agile Testing: Flexible and adaptable Salesforce testing processes as per your business needs
Manual Testing: Business-aligned manual testing strategies
Data Migration: Strategic testing for data migration with a clear roadmap
Best Practices: Well-defined QA processes and a rich knowledge base of Salesforce testing best practices to ensure thorough test coverage

AI-Infusion in Salesforce Testing

Smart Automation: AI-driven tools automate repetitive tasks, enhancing testing speed and accuracy while reducing manual effort.
Predictive Analytics: AI algorithms predict potential vulnerabilities, enabling proactive measures to prevent issues before they arise.
AI-Enhanced Regression: Automated regression testing prioritizes critical areas, optimizing test coverage and efficiency.
Continuous Improvement: AI systems learn and adapt from previous tests, improving accuracy and effectiveness over time.
Real-Time Monitoring: AI monitors your Salesforce environment in real time, quickly detecting and addressing performance issues.

Salesforce Expertise

Skilled Team: More than 300 years of combined experience in functional and automation testing
AI & Automation: Expertise in Salesforce Einstein and leading automation tools
Tools Proficiency: Proficient in the latest Salesforce testing tools and technologies, including Apex, for unit testing

Agile Methodology

Collaborative Approach: Close coordination with developers and business experts, ensuring alignment with project objectives
Root Cause Analysis: Thorough analysis to identify and resolve defects early in the development process.
Proven Success: Managed by dedicated success managers, 200+ successful releases, and guaranteed timely delivery.

Complete Transparency

Tool Integration: Full transparency using tools like JIRA and TestRail, providing clear visibility into project goals
Innovative Solutions: End-to-end testing approaches with creative, out-of-the-box ideas that add value

Security Paradigm

Role-Based Testing: Targeted security testing to resolve core challenges and ensure secure user roles.
IT Governance: Stringent IT management and governance processes, ensuring comprehensive data and user security.

Salesforce Case Studies

QASource Salesforce Testing Process

Traditional Salesforce Testing Process

Requirement Analysis

Get business requirements
Perform scope analysis

User Stories

Backlog Refinement

Release

UAT Testing and Deployment

Test Execution and Report
Production Deployment

Assignment of User Stories

Test Plan

Prepare test plan
Identify risk and mitigation

Test Case Design

Business approval for test cases
Evaluate test cases coverage

Set-up and Executions

Create test data
User and permission assignment
Smoke execution

Test Executions

Execute test cases
Defect reporting
Test cases update in JIRA

Release Report

Details of new features
Regression test suite execution
Submit Go/No Go report with build status

Start

Initiate the testing process with AI-driven strategies tailored for Salesforce environments.

Automated Requirement Analysis

AI analyzes and gathers requirements automatically, ensuring comprehensive coverage and accurate scoping.

Predictive Risk Analysis

AI identifies and prioritizes potential risks based on historical data and real-time analytics, focusing on areas most likely to fail.

Automated Test Case Generation

AI generates test cases automatically from user stories, requirements, and historical data, optimizing for maximum coverage and efficiency.

CI/CD Integration and Continuous Testing

AI integrates with CI/CD pipelines to ensure continuous testing, providing real-time feedback as new code is committed.

Self-Optimizing Test Suites

AI continuously updates and optimizes test suites, ensuring they adapt to changes and remain relevant throughout development.

Predictive Defect Analysis

AI predicts potential defects before they occur, focusing testing efforts on the most critical areas and providing early warnings.

Adaptive Test Plan Updates

AI dynamically updates the test plan in real-time, ensuring it stays aligned with ongoing project developments and priorities.

Comprehensive Reporting

AI generates detailed test reports, offering insights into test coverage, risk levels, defect trends, and overall project health.

End

Conclude the testing process with a fully optimized Salesforce environment ready for deployment or further development cycles.

Jump To Section

Automation Testing Tools

Programming Languages

Automation Frameworks

AI-Powered Automation Tools

AI-Powered Coding Assistant

API Testing Tools

Performance Testing Tools

CI/CD Tools

Build Tools

Version Control Tools

Test Management Tools

Data Management Tools

Reporting Tools

Salesforce Specific Tools

Healthcare

We specialize in testing Salesforce applications tailored for the healthcare industry. Our team collaborates closely with healthcare professionals to ensure accurate investigations of patient data, seamless report generation, and meaningful analysis. This expertise allows us to deliver solutions that improve patient care and operational efficiency.

Sales and Marketing

Our domain experts have a deep understanding of sales and marketing dynamics. We work closely with business and marketing teams to test and implement Salesforce solutions that drive sales efficiency and enhance marketing strategies, ensuring your Salesforce instance aligns with your business goals.

Financial Services

With a deep understanding of the financial services industry, our team ensures that Salesforce applications meet the rigorous demands of financial operations. We focus on testing functionalities related to customer relationship management, financial reporting, compliance, and secure data handling to maintain trust and efficiency in your financial processes.

Professional Services

Our expertise in Salesforce Service Cloud applications enables us to effectively support professional services firms in managing customer accounts, contacts, and reports. We collaborate with industry professionals to ensure that Salesforce solutions are tested and optimized for service delivery, client management, and operational efficiency.

Customer Support Services

We provide specialized support services for customer service operations, including maintaining customer cases, solutions, escalation workflows, and knowledge bases within Salesforce. Our testing ensures that your support processes are streamlined, reliable, and capable of delivering exceptional customer experiences.

Retail and eCommerce

Our team understands the unique challenges of the retail and eCommerce sectors. We test Salesforce applications for inventory management, customer engagement, sales tracking, and seamless integration with eCommerce platforms, ensuring that your retail operations are efficient and customer-centric.

Manufacturing

In manufacturing, we test Salesforce applications that manage supply chain operations, production workflows, and customer relationships. Our expertise ensures that your Salesforce implementation supports streamlined manufacturing processes and effective resource management.

Frequently Asked Questions

How do you ensure client data security and confidentiality during Salesforce testing services?

We emphasize security and confidentiality while performing Salesforce testing. We implement data encryption, strict access controls, and secure testing environments to ensure our clients' data privacy. Our compliance with industry regulations such as GDPR and HIPAA, along with regular audits, help us identify and address vulnerabilities, ensuring that client data is safeguarded throughout the testing process.

Do you use any tools to implement successful Salesforce testing services?

We understand that every Salesforce implementation is unique and requires a tailor-made approach. That's why we use a combination of advanced tools to meet our clients' diverse needs, whether functional, integration, performance, or API testing. Our team of experts leverages CI/CD tools integrated with Salesforce to automate the testing and deployment process, ensuring faster and more reliable results.

Can we use Selenium for Salesforce testing?

Definitely! Integrating Selenium with Salesforce is advantageous because Selenium automates browser processes, and Salesforce operates within the browser environment.

What types of testing do you offer for Salesforce applications?

We provide tailored testing services for Salesforce applications that cover functional, regression, integration, performance, security, and user acceptance testing (UAT). Our services are designed to ensure that your Salesforce solution performs at its best, giving you the confidence to succeed.

How do you ensure the quality of Salesforce testing services?

Our team comprises skilled Salesforce professionals with in-depth knowledge of testing methodologies and tools. We adhere to the industry's best practices and utilize automation to ensure comprehensive and efficient testing. Moreover, we work closely with clients to comprehend their requirements and objectives, guaranteeing that our testing efforts align with their business goals.

What are the benefits of outsourcing Salesforce testing services?

Access to skilled resources, enhancing your Salesforce applications' quality and reliability.
Saves costs and time, as the specialized provider can complete the testing process faster and more accurately.
Allows for better scalability, as providers have the resources and expertise to handle more complex testing scenarios.
Let's focus on core business activities while the specialized provider delivers an impartial and independent evaluation of your Salesforce applications.

How do I get started with your Salesforce testing services?

Starting to use our Salesforce testing services is easy. You can contact us by filling out our contact form to schedule a consultation to discuss your testing requirements and objectives. Our team will collaborate with you to design a personalized testing strategy that suits your specific needs and timeline.

How does QASource tailor testing solutions for individual needs?

We understand that each Salesforce implementation is different. Therefore, we work closely with our clients to create personalized testing solutions that match their business needs and goals. Whether it's functional, performance, or security testing, we provide customized solutions to address your requirements.

Does QASource leverage automation for Salesforce testing?

Our team has extensive experience implementing test automation frameworks and tools specifically for Salesforce applications, enabling faster testing cycles and higher test coverage.

QA Services

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About Us

Comprehensive Salesforce Testing Services

Complexity in Salesforce is Inevitable; Errors Don’t Have to Be

Randall T.Global Director, Information and Technology Services (Consulting & Training) and Global Partners