QASource Headquarters Pleasanton, California Careers

We’ve built a team that does great work and enjoys doing it. We tackle complex challenges, keep on top of industry trends, and work to keep QASource at the top of our industry. And we’re always looking for more awesome team members to keep us there.

Email us at ushiring@qasource.com

Current Openings
Senior Customer Success Manager_4167Apply Now

Employment Type: Full-Time

The ideal candidate will have impeccable relationship building skills and will create win/win environments for all parties that he or she works with. This candidate will focus on growing accounts and hitting revenue targets. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

​Responsibilities:

  • Own overall relationship with assigned clients.
  • Ensure retention and satisfaction of all assigned clients.
  • Aid clients in achieving their goals.
  • Grow accounts in their book of business.
  • Be timely in responses, 24 hour turn around SLA.
  • Work cross-functionally with engineering to deliver on unified business goals.
  • Overlap with India engineering team to sync on account status, roadblocks and growth opportunities.
  • Remain on top of customer news and new features, use insights in every meeting to obtain growth.

​Qualifications:

  • Bachelor's degree or equivalent experience.
  • Experience in customer success (10-12 Years).
  • Strong written and verbal communication skills.
  • Detail oriented.
  • Demonstrated ability to increase customer satisfaction.
  • Experience with cross sell, upsell.
  • Excellent in timely delivery of all tasks.
  • Creative approach to growing accounts.

​Salary Range:

$80,000 - $85,000 per annum (Upto 50% Commission).

​Perks:

  • Health, vision, and dental benefits.
  • Flexible PTO.
  • 401K.
  • Profit sharing.
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Customer Success Manager_4166Apply Now

Employment Type: Full-Time

The ideal candidate will have impeccable relationship building skills and will create win/win environments for all parties that he or she works with. The candidate will focus on growing accounts and hitting revenue targets. The candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

​Responsibilities:

  • Own overall relationship with assigned clients.
  • Ensure retention and satisfaction of all assigned clients.
  • Aid clients in achieving their goals.
  • Grow accounts in their book of business.
  • Be timely in responses, 24 hour turn around SLA.
  • Work cross-functionally with engineering to deliver on unified business goals.
  • Overlap with India engineering team to sync on account status, roadblocks and growth opportunities.
  • Remain on top of customer news and new features, use insights in every meeting to obtain growth.

​Qualifications:

  • Bachelor's degree or equivalent experience.
  • Experience in customer success (5-8 Years).
  • Strong written and verbal communication skills.
  • Detail oriented.
  • Demonstrated ability to increase customer satisfaction.
  • Experience with cross sell, upsell.
  • Excellent in timely delivery of all tasks.
  • Creative approach to growing accounts.

​Salary Range:

$70,000 - $75,000 per annum (Upto 50% Commission).

​Perks:

  • Health, vision, and dental benefits.
  • Flexible PTO.
  • 401K.
  • Profit sharing.
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Content Marketing Manager_4165Apply Now

Employment Type: Full-Time

We’re looking for a flexible and proven content marketing manager to help develop our next generation of content. You'll be a key partner in creating short-and long-form content that resonates with our various audiences and generates clicks, conversions, and engagement. Our content marketing program is one of our most critical channels for driving awareness and interest in our company and services. 

In this role, you will partner with various marketing team members to help define a content roadmap that amplifies QASource’s story, educates buyers, and supports strategic growth targets. You will be responsible for managing what goes on the editorial calendar so we can deliver high-performing content that will be used across different marketing programs and channels.

​Responsibilities:

  • Contribute to our strategic blog initiative. Key responsibilities include identifying key topics, outlines, keywords with the assistance of our experienced SEO team.
  • Manage internal and external resources to help write and edit up to 12 pieces of content each month.
  • Manage the editorial calendar and communicate changes, requirements or gaps to the team as well as monitor and report on results.
  • Develop targeted campaign content, CTAs and other thought leadership offers such as white papers, infographics, etc. to engage our ICPs.
  • Manage, and edit content from internal and external freelance writers.
  • Manage shared asset library to ensure content governance such as naming conventions, and keyword tagging.
  • Keep our content library current by editing and updating older content as needed.
  • Assist the marketing team with product marketing-related content for the company website.
  • Edit the content created by copywriters and designers to ensure that brand identity is adhered to and content created is accurate and error-free.
  • Manage our LinkedIn and Twitter social media channels.
  • Support our Head of Marketing in developing and evolving our social media strategy and then execute it.
  • Write, edit and proofread copy and select imagery for social media posts within marketing campaigns.
  • Track and report social media results in collaboration with our marketing analytics & operations manager.
  • Monitor the company’s brand on social media.

​Qualifications:

  • Minimum 3 years of experience as a technical writer, editor or content marketer for technology-based products or services.
  • Understanding of SEO and PPC best practices and trends.
  • Knowledge of social media marketing best practices and experience with implementing them.
  • Strong project management, time management and collaboration skills, scrappy, entrepreneurial spirit towards problem-solving, organization and accountability.
  • Ability to manage multiple content projects simultaneously through to launch.
    Exceptional attention to detail and ability to self-manage and work as part of a team, including ability to coordinate across global, cross-functional teams and time-zones.
  • Strong ability to communicate clearly, professionally and cross-culturally as many of our team members are based in India.

​Salary Range:

$80,000 - $90,000 per annum.

​Perks:

  • Health, vision, and dental benefits.
  • Flexible PTO.
  • 401K.
  • Profit sharing.

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When We Say We’re All AbOut Our People, We Really Mean It

Our team is our greatest asset. From top to bottom, our staff’s professionalism, innovation, capabilities, teamwork and dedication to excellence have been essential to our past achievements, and are vital to our future success.

We have built “taking care of people” - both our employees and our clients - into the way we do business. That’s not just lip service: Even after more than 22 years, our client and employee retention rates are incredibly high as a result.

QASource Conference Room
QASource QA Experts
Work Life Balence
QASource QA Experts In Cubicles

At QASource, We Seek the Top Talent on Two Continents

QASource was founded in 2000 and continues to grow 20% to 50% every year. Now - with more than 1400+ team members, and locations in the San Francisco Bay Area, India, and Mexico - we plan to surpass 2,000 team members by the year 2024.

Top Talent

Employees Weigh in on QASource Values and Culture

Employees Weigh in on QASource Values and Culture

Work With an Industry Leader

QASource provides software QA and development services to some of the most highly respected and fastest-growing companies in the world. We are able to offer our team members challenging projects and opportunities for innovation across a diverse range of industries and platforms.

  • Meaningful, interesting work
  • Ownership in projects
  • Upward mobility career path
  • Clients who are category leaders
  • Collaborative work environment
  • “Say it like it is” culture
  • Competitive salary and benefits
  • Great facilities with professional, congenial atmosphere
  • Countless benefits, such as flex time, emphasis on work-life balance and many more
QASource QA Testing Professionals

Offshore and Nearshore Careers

We are always looking for talented professionals with software and IT experience. If you enjoy taking responsibility, working with a team, and achieving excellence, then we invite you to connect with us.

Email us at careers@qasource.com

Current Opening

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