Careers

QASource, founded in 2002 and continues to grow 20% to 50% every year. We believe in forming strong partnerships and specialize in software quality assurance. We are a comprehensive QA Provider that has successfully completed hundreds of QA engagements.

We are headquartered in Pleasanton, California and employ more than 900 employees worldwide in India, Mexico, and Pleasanton. We have been in business for more than 19 years. Our clients include Oracle, IBM, eBay, Apple, Ford, and Prudential. The atmosphere is professional but congenial, and geared toward personal growth and constant improvement.

We have an incredibly high client and employee retention rate, because we have built “taking care of people” – both for our employees and our clients - into the way we do business.

In this position, you will gain in-depth knowledge of our services, and then respond to qualified leads and clients. You will answer their questions or find the answers to their questions. You will be engaging with them and helping them solve their challenges.

Job Location: Remote

​Responsibilities will include:

• ​Manage assigned set of accounts by building strategic relationships with key client contacts
• Cultivate a direct and strong relationship with the decision makers and influencers on the client's side
• Take client needs, success, happiness, and retention personally and can prioritize your workload autonomously
• Recognize new opportunities for growing your existing book of business
• Maximize our long-term revenue with each customer by account mining, up-selling and cross-selling activities
• Be the key link between our client's and QASource’s offshore engineering teams
• Using quarterly account reviews to measure client satisfaction and enhance current processes to exceed client expectations
• Aid in the research and execution of projects as they arise
• Meet and exceed account focused targets, goals and SLAs
• Provide highest quality of service to our clients

The Ideal Teammate Must:

• ​Timely and pay close attention to detail (remember, we are a QA company)
• Aggressive when you need to be, coming up with creative solutions when in complex situations
• Excellent verbal and written communication skills
• You have professional experience with business customers in Account Management or Client Services, or a background in software QA/testing/engineering/IT. Bonus points for B2B experience
• Superior knowledge of MS Office and other tools
• Tech-savvy and interested in the software development process
• You can participate in discussions with business & technical leadership
• You want to work successfully in a fast-paced, dynamic and creative environment with a rapidly growing company and are comfortable taking responsibility and improvising

​Perks:

• ​Health, vision, and dental benefits
• Flexible PTO
• 401K
• Profit sharing